Can anyone spot why this review of an app on facebook:
Best flickr app on facebook that I could find - Zuport is flakey, the official one is even flakier. One thing I’d change: the info box is a good idea, but instead of listing all the groups you’re a member of, allow me to choose which ones and/or just show the ones for which I’m an admin or moderator.
Should result in this message:
Warning: This message contains blocked contentSome content in this message has been reported as abusive by Facebook users.
…with no indication of what I need to change for facebook to allow me to submit it!
After a lot of trial and error, I figured out which bit was causing offence - scroll down to see what it was….
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… it was the term “the info”! Yup, I kid you not. No idea why.
In actual fact, I don’t really fault them for having a rogue term in their filter database, but no indication of what might be causing offence and no means of contacting anyone for help, not even an indication of which portion of the message the offending phrase is in. UX, guys, come on!
3 Responses
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I suspect it is deliberate that it isn’t highlighted as that would make it easier for people to work out what the banned content list contains. While you as a legitimate user would find your life easier just wanting to post would have an easier life if they showed you this, so would anyone deliberately trying to abusively circumvent the controls.
Interesting UX thing going on with your comment box though, it treats anything put in the “web” field as an OpenID ident without warning.
Yeah, I thought the same thing, but it doesn’t seem too difficult to me to detect the abusive behaviour rather than inconvenience the legitimate user. The current strategy works until the filter DB contains things like “the info”…